About Your JWU Password

Change your password on your mobile phone, too - or your account may lock.

  • Expires every 90 days
  • Cannot be any of your previous 5 passwords
  • Must have a minimum of 8 characters
  • Must include uppercase letters and lowercase letters
  • Must include a number and symbol
  • Cannot include your username

Reset/Retrieve/Change Passwords


Online: Make a Q&A Profile

When you forget your password, do you want to reset it on your own? Create a Question & Answer profile now, in our Password Reset Manager. You'll then be able to reset it on your own, anytime.

In Person

With your JWU ID, visit a computer lab or Student Academic Services.

By Phone

Call Student Academic Services.

Providence: 401-598-1088
North Miami: 305-892-7038
Denver: 303-256-9700
Charlotte: 980-598-1300


Do Not Share Passwords

Remember to keep your passwords to yourself. And, no one should be asking you for it. JWU employees will never ask for your password - and you should not offer it. If someone IS asking, beware: It could be a scam.

Report Account Misuse

If you think someone is using your account, change your password immediately. Then, contact IT.