Cable TV


Connection Tips

Use this information to make sure you can connect with basic cable television service, which is provided throughout JWU's Charlotte campus in all classrooms, lounges, common areas and res hall bedrooms/living rooms.

  • Connect your TV directly to the wall plate in your room using a coaxial cable
  • In your TV Menu, select “Auto-Tuning” to find the new digital channels. It should search for “DTV” cable (Digital TV) in your menu.
  • Confirm that your TV has a built-in Clear QAM tuner.


 Equipment Needed


Cable TV service delivers all content in a digital format. It requires:

  • A television set with a QAM tuner
  • OR, a conversion box tuner capable of receiving a digital clear QAM signal

What equipment do I need to receive cable TV service?



    There are several types of digital tuners in the USA. Not all will work with our cable TV service.

    If you do not receive all of the channels listed in the channel lineup, check the specifications from your TV manufacturer to determine if it includes the required tuner.

    How do I know if my TV has a QAM Tuner?

    The following information about television compatibility is an informal reference for newer devices. This information was compiled from several external sources and is not intended to be complete. The University cannot guarantee the accuracy of this information.

    • Dynex: Only limited models have a QAM tuner
    • Element: Do not appear to have QAM Tuners
    • Funai: Do not appear to have QAM tuners
    • Insignia: Only limited models have a QAM tuner
    • LG: Most models since 2007 have a QAM tuner
    • Samsung - All models since 2009 have a QAM tuner (fifth digit of model number must be B or a letter beyond B in the alphabet)
    • Sony: Most models since 2007 have a QAM tuner
    • Sylvania: Do not appear to have QAM tuners
    • Toshiba: Most models since 2007 have a QAM tuner
    • Vizio: Recent models have a QAM tuner

    Which TVs have QAM Tuners?



      If your TV does NOT have a QAM tuner, you must purchase an external QAM tuner conversion box.

      The box conversion box MUST be compatible. NTSC and ATSC conversion boxes are NOT compatible.


      If you need an external tuner box, the iView-3500STBII has a compatible QAM tuner that has been tested with the campus cable TV system. Once programmed, it will receive all channels provided. You can buy it from multiple sources, including:

      What do I buy if my TV does not have a QAM tuner?



        Follow these steps if you have issues with your cable service at JWU's Charlotte Campus:

        1. Call Spectrum toll free: 866-693-1528 (9am-9pm Monday- Friday).

        2. A live agent will answer the call. Inform the agent that you are calling from Johnson & Wales University.

        • Cedar Hall North: 725 W 4th St. Charlotte, NC 28202
        • Cedar Hall South: 215 S Cedar St. Charlotte, NC 28202
        • City View Towers: 425 W 5th St. Charlotte, NC 28202

        3. The agent will ask you for an address that is associated with your account, and the reason for the call. Provide your residence hall building, street name and your room or apartment number:

        4. If you have an issue with the video service, be prepared with the TV’s model number or date of manufacture. The date is usually located on the rear of the television.

        You can use the courtesy phones in your res hall for emergency calls (to 911 and Campus Safety and Security) and calls to staff, faculty and any JWU office.


        Cedar Hall North/South
        Common room on each floor

        City View Towers
        Main elevator lobby on each floor

        Dialing Instructions

        Emergency: Dial 911

        Campus Safety & Security

        • Cedar Hall North/South: Dial 1900
        • City View Towers: Dial 980-598-1900

        On-Campus Calls

        • Cedar Hall North/South: Dial the last 4 digits of the phone number
        • City View Towers: Dial the 10-digit phone number

        City View Towers offers premium secure High-Speed Internet Access for both wireless and wired Internet.

        Wired Connections

        Plug in your ethernet cable and launch a web browser.

        Wireless Connections

        Go to My Network Places > View Available Connections > Select “ResNet” as the SSID; then launch a web browser.


        The first time you connect to the Internet, you'll be prompted to enter your personalized Access Code, which you may use to register up to four devices. You will receive this unique code via email upon moving in to City View Towers from Residential Life. Finally, simply accept the Terms & Conditions to get online.

        If you have questions or problems, please call Spectrum 24-hour support 855-836-8718.

        To connect a gaming device, please call Spectrum 24-hour support at 855-836-8718.