Email Safety




Follow these steps to import an archive (.pst) file into O365:

  1. Start Outlook.
  2. Click "File."
  3. Click "Open."
  4. Click "Import."
  5. Select "Import from another program or file."
  6. Click "Next."
  7. Click "Outlook Data File (.pst)."
  8. Click "Next."
  9. Click "Browse" to choose the file to import. Usually, you can find this by browsing to “Your documents,” then “Outlook files” - or your “G drive."
  10. Click "Open."
  11. Under Options, click "Do not import duplicates" (nless you want the imported information to replace or duplicate items that are already in Outlook).
  12. Click "Next."
  13. Select the folder that you want to import. (If you want to select everything in the .pst file, select the top of the folder hierarchy).
  14. Leave “Include subfolders” selected if you want to import all subfolders within your selected folder. (If you do not, unselect it). 
  15. Click "Finish."

A message that is encrypted by Office 365 Message Encryption is delivered to a recipient’s inbox just like any other email message, but it contains an HTML file attachment.

The encrypted message is in the attachment. The email includes instructions for viewing the encrypted message.

  1. Open Outlook or Outlook Web App.
  2. Compose a new message. 
  3. Enter an external recipient. 
  4. The word “encrypt” MUST be included somewhere in the Subject field.

On your Apple iPhone, iPad, or iPod Touch:

1. Tap “Settings.”

2. Tap “Accounts & Password.”

Accounts & Passwords.JPG

3. Tap “Add Account.”

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4. Tap “Microsoft Exchange.”

5. Enter your information.

  • Wildcat email address
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6. Tap “Next.”

7. Select To "Sign in"


8. Sign In

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9. Select the items you want to synchronize between your account and phone. 

By default, Mail, Contacts, and Calendar information are synchronized.

Follow these steps to set up O365 faculty/staff email on your Android:

  1. Make sure your phone is connected to WiFi.
  2. Tap “Settings.”
  3. Tap “Accounts.”
  4. Tap “Add Account.”
  5. Tap the “Microsoft Exchange” option.
  6. Enter your JWU email address and JWU password.
  7. Tap “Next.”
  8. Enter the domain is in this format: \ (i.e. \
  9. In the Server address field, enter “”
  10. Make sure "Use secure connection (SSL)" is selected.
  11. Tap “Next.”
  12. You will see an Activation screen. Tap “OK.”
  13. You will see a Remote Security Administration screen. Tap “OK.”
  14. You will see an Account Options screen. Tap “OK.”
  15. Tap “Activate.”
  16. Tap “Done.” Your setup is complete: JWU email is now added to your mobile device’s inbox.

Your JWU password gets you into JWU's email, WiFi, lab and library computers, and jwuLink. Learn how to set it up, and change your password, to access JWU email and systems.

You can also RESET:

In Person: Bring your JWU ID to select computer labs.

By Phone: Faculty / Staff who are off campus, call the Service Desk at Toll Free 866-598-4357 or 401-598-4357 

2. Enter your username.

3. Click your username from the list that displays.

4. Choose your option:

  • Set a New Password: Click "Forgot My JWU Password."
  • Change a Password: Click "Manage My JWU Password."
  • Change your Security Questions: Click "My JWU Questions & Answers Profile."

Then, follow the instructions onscreen.

5. Wait 20 minutes.

Once your password is reset, wait 20 minutes before using the new password.

To reserve a room for your meeting, and send a meeting invite at the same time:

  1. Start Outlook.
  2. On the Home tab, click “New Items.”
  3. Select “Meeting.”
  4. In the meeting window that pops up, enter the necessary fields: "To, Subject, Start Time, End Time."
  5. Click “Rooms…” to select an available conference room.
  6. Double-click on the room you want. The room will appear in the “Location” and “To” fields.
    • Select the rooms you want to choose from.
    • Click "OK."
    • Use the Room Finder window to view rooms available the day of your meeting.
    • Click "Suggested times," and your meeting time will change to the new suggested time.
    • Click "Scheduling Assistant" to see if your meeting attendees and rooms are available.
    • Decide which room works best, and uncheck all but that room. This will remove the other rooms from the meeting invite.
  7. Click “OK.” Your room is reserved: You can send your meeting invite.

Charlotte Campus

For the University Event Center or Hance Auditorium, please use Charlotte's event request form to reserve those rooms.

Follow these steps to add a shared mailbox to your email folder list:

  1. Open Outlook.
  2. Click “File.”
  3. Click “Info.”
  4. Click “Account Settings.”
  5. Select “Account Settings.”
  6. Click “Change….”
  7. Click “More Settings…
  8. Click “Advanced.”
  9. Click "Add."
  10. Enter the exact name of the account you want to access. Find the name of a shared account:
    • On your Outlook Home tab, click “Address Book.”

    • Enter the the shared mailbox name (or a partial name).

    • Click “Go” to search.

    • You will see a list of search results. Double click on the shared mailbox to view the contact details to ensure it is the correct one.

    • When the Mailbox Contact Information window opens, find the name in the Alias text box. Enter THAT name.

  11. Click “OK.”
  12. You will see the mailbox selected. Click “OK.”
  13. Make sure the mailbox is now listed under Mailboxes.
  14. Click “Next.”
  15. Click “Finish.” 
  16. Click “Close.”
  17. The mailbox will appear in your left panel. To view the shared mailbox, click the arrow next to it.

Share your calendar with others, so they can view your schedule or see meetings for a specific project.

To remove old shared calendars from before your O365 upgrade:

  1. Open Outlook.
  2. Click “Calendar”
  3. Right-click on the calendar you want to delete.
  4. Select “Delete Calendar” 


To add a shared calendar

  1. Right-click “My Calendar"
  2. Click “Add Calendar”
  3. Click “Open Shared Calendar”
  4. Click “Name”
  5. Find the person whose calendar you want to view.
  6. Click “OK”
  7. Click “OK”

Email settings:

To check or change your Junk email settings, in Outlook expand the Junk button on the ribbon and select Junk E-mail Options command

Junk Email Protection:

The Junk E-mail Options are where you access your safe and blocked senders lists. Our Recommended settings for the level of junk e-mail protection is Low.

Junk Low.jpg

Junk Email Options

In these three tabs, users have the ability to add email addresses & domain names to the Safe Sender, Safe Recipients, or Blocked Senders lists.

Senders/Recipients List

Safe Senders List

Email addresses and domain names in this list are never treated as junk. All names and addresses in the global address list (GAL) in a Microsoft Exchange Server account are automatically considered safe. It is recommended to leave the “Also trust e-mail from my contacts” un-checked


Safe Recipients List 

Add outside mailing lists and distribution lists that you are part of to this list so that they will never be marked as spam.


Blocked Senders List 

Once you add an email address or domain to this list, messages from that source are automatically sent to the Junk Email folder.

In your inbox, you can also quickly add an address or full domain to the Blocked Senders List or Allowed Sender List by right-clicking the e-mail message, point to Junk and clicking on Block Sender or Never Block Sender on the shortcut menu.

Other Junk Email Options

  • Block Sender: This will quickly add the selected email sender to the blocked senders list.
  • Never Block Sender: This will quickly add the selected email sender to the safe senders list.
  • Never Block Sender's Domain: This will quickly add the sender's domain to the safe senders list allowing all user from the domain
  • Never Block this Group or Mailing List: This will quickly add the group or mailing list you are on to the safe senders list  

    Junk Email Setting in the Outlook Web App.

    1. Sign in to Outlook Web App.
    2. At the top of the page, select Settings > and then select the following:
    3. Mail > Accounts > Block or allow
    4. To add an entry to Safe Senders and Recipients or Blocked Senders, enter the email address or domain that you want to mark as safe or block in the Enter a sender or domain here text box
    5. Press Enter or select the plus icon next to the text box.
    6. Once completed click Save at the top of the page to save your changes.