*Please be advised that Quest Password Reset Manager (PRM) is being retired end of Q1, 2019. If you haven’t already registred with its replacement, Microsoft Self Service Password Reset (SSPR), please visit the following link to get started: https://sspr.jwu.edu

Your JWU password gets you into JWU's email, WiFi, lab and library computers, and jwuLink. Learn how to set it up, and change your password, to access JWU email and systems.

You can also RESET:

By Phone: Faculty / Staff call the Service Desk Toll Free at 866-598-4357 or 401-598-4357

2. Enter your username.

3. Click your username from the list that displays.

4. Choose your option:

  • Set a New Password: Click "Forgot My JWU Password."

  • Change a Password: Click "Manage My JWU Password."

  • Change your Security Questions: Click "My JWU Questions & Answers Profile."

Then, follow the instructions onscreen.

5. Wait 20 minutes.

Once your password is reset, wait 20 minutes before using the new password.