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Dial

  • On-Campus Calls: Dial the last 4 digits of the phone number.
  • Inter-Campus Calls: Dial "9" + "1" + 10-digit campus phone number. (Not available in Denver)
  • JWU University Operator: Providence Campus only: Press "0"
  • Emergencies: Dial "911." If you accidentally dial 911 stay on the line and explain it to the operator.  Do not hang-up.  911 and JWU Safety & Security are required to follow-up on 911 hang-up calls.

Local Calls

  • Charlotte - Dial "9" + 10-digit number.
  • North Miami - Dial "9" + 10-digit number.
  • Denver - Dial "8" + 10-digit number.
  • Providence - Dial "9" + 7-digit phone number.

Toll Free Calls

  • Charlotte - Dial "9" + "1" + 10-digit number.
  • Denver - Dial "8" + "1" + phone number.
  • North Miami - Dial "9" + "1" + 10-digit number.
  • Providence - Dial "9" + "1" + phone number.

Long distance/International Calls

  • Charlotte - Dial "9" + "011" + country code + phone number.
  • Denver - Dial “8,” then follow instructions on your prepaid card.
  • North Miami - Dial "9" + "011" + country code + phone number.
  • Providence - Dial "9" + "011" + country code + phone number.

Conference Calls

  1. During a call, press the "more" soft key and then the "ConFrn" soft key to open a new line
  2. Dial tone will be played indicating the previous call is now on hold
  3. Dial the number of the new conference participant
  4. When the new call connects, press the "Confrn" soft key to add the new participant to the call

Repeat steps 1-4 to add new participants (up to a maximum of four participants including the conference call initiator).

 

Calls Requiring 4+ Participants

Please use JWU’s Audio Conferencing Service.

 

Remove a Participant

  1.  During a conference call, press the “more” soft key and then the “ConfList” soft key
  2. A list of conference participants will be displayed on the phone
  3. Utilize the arrow keys to highlight the participant to be removed and press the “Remove” soft key

Alternatively a remote participant can simply hang-up to exit the conference.


Forward a Call

  1. Press the "CFwdAll" soft key.
  2. When you hear 2 beeps, enter the 4 - digit extension that you want to forward to.
  3. You will hear one beep and see a display on your screen, showing that your extension is forwarded.
  4. When you return and want to de-activate call forwarding, press the "CFwdAll" soft key.
  5. You will hear one beep. Call forwarding is cancelled.

Transfer a Call

  1. With the caller on your line, press the "Transfer" soft key.
  2. You will hear a dial tone, indicating the caller is now on hold.
  3. Dial the 4-digit extension to which you want to transfer the call.
  4. Tell the person who answers that you are going to transfer a call.
  5. Press the "Transfer" soft key.
  6. You will now be on the line with both parties. Hang up.

Voicemail

  1. The red light at the top of your phone receiver will illuminate and a flashing envelope icon will display next to your extension when you have a voicemail.
  2. Press the Messages button.
  3. Enter the temporary PIN provided to you, followed by the # sign.
  4. Follow the instructions to configure your voicemail.  You will be prompted to configure a new PIN, record your name, and record a personal greeting.

 

Access Voicemail from Off-Campus

  1. Dial 844-852-1337.
  2. Enter your 10-digit JWU telephone number.
  3. Press #
  4. Enter your pin.
  5. Press #

Access Voicemail from Another VoIP Phone While On-Campus

  1. Press the Messages button
  2. If immediately asked for a pin press * to get to the main menu, otherwise skip to step 3
  3. Enter your 10-digit JWU telephone number
  4. Press #
  5. Enter your pin
  6. Press #

 

Unified Messaging

Voice-messages delivered as emails

Voice-messages can be delivered to your Inbox as emails with a .WAV file attachment.  Things to remember about Unified Messaging: 

  • Message Status: Voice-Message status is reciprocal across voicemail and email.  If a messages is marked as read in email or listened to in voicemail then the status (listened to/read) replicates to the other system. 
  • Voicemail Quota: The voicemail system has a separate storage quota equal to 30 minutes of audio recordings.   Marking a voice-message email as read does not delete it from the voicemail system.  Deleting a message from Outlook or directly via the phone will delete the message from the voicemail system.  
  • Voice-message Archiving: Messages can be saved on the voicemail system but count towards the smaller voicemail quota.  To archive a voice-message outside of the voicemail system simply move/copy the corresponding voice-message email into a folder other than your Inbox in Outlook/Wildcatmail.  It's suggested to create a separate Archived Voicemails folder within Outlook for this purpose.

Forward a Call

  1. Listen for dial tone.
  2. Dial *72.
  3. When you hear 3 beeps, dial the extension that you want to forward to.
  4. Wait for party to answer the call.
  5. Tell him/her you are forwarding your calls.
  6. Hang up.

To de-activate call forwarding:

  1. Dial *73.
  2. When you hear 3 beeps, hang up.

Call Forwarding is then cancelled.


Transfer a Call

  1. With the caller on the line, press "Transfer" or "Conf 3."
  2. You will hear a dial tone. Dial the 4-digit extension you want to transfer to.
  3. When the extension answers, tell the person you are going to transfer a call.
  4. Press "Transfer" or "Conf 3."
  5. You will now be on the line with the caller and the person to whom you are transferring. Hang up.

Voicemail

Set Up your Voice Mailbox

  1. Dial 2850.
  2. For the initial default password, enter your 7-digit phone number.
  3. Choose a new password which is easy for you to remember and difficult for others to discover
  4. Record your name and a greeting.

 

Access your Voicemail from Your Desk

  1. Dial 2850.
  2. Enter your password.
  3. Press "#."

 

If Dialing from Off Campus

  1. Dial 598-2850.
  2. Press "#."
  3. Enter your 10-digit extension, including area code.
  4. Enter your password.
  5. Press "#."

RingCentral Office has come to the Johnson & Wales University Denver Campus.  RingCentral Office is a cloud VoIP phone service that provides significant improvements in reliability and functionality for JWU Denver users.


First Time Users/RingCentral Activation

If you are a first time user of RingCentral you will receive a “Welcome” email asking you to activate your RingCentral account. Please click on the link in the Welcome email and follow the steps located here

 


Logging in

Important Note:  If you are asked to login to RingCentral, use the Single Sign-On option following the steps below:

 

If you are prompted with this page you do not need to enter any information. Simply just click Single Sign-On

 
Single Sign-On

Enter JWU email address in the following format JSmith@jwu.edu, check the box to “Remember Email”, and click Submit

 
Enter Email Address

Next you will be prompted to enter your JWU credentials. The login process will be similar to web mail

 
Username
 
Password

Accessing your RingCentral online account

Go to http://service.ringcentral.com

and follow the Single Sign-on steps. The RingCentral portal is your central location to make any changes to your phone functionality.


The Basics

 

Your Phone - Cisco IP Phone 7841 Series Buttons and Features:

Phone
Phone 2
 

Placing a Call

Internal Calls/On-Campus Calls - Dial the 4 digit JWU ext you are trying to get in contact with

External Calls/Inter-Campus Calls - 10/11 digit dialing, just like any phone. Dial the area code + the 7 digit number

Call Forwarding

Please follow the steps outlined here for call forwarding

Voicemail

Voicemail should be retrieved from a JWU desk phone. To do this hit the voicemail key on your desk phone. When prompted, enter your voicemail PIN followed by the # sign

1 – Repeat Message

2 – Save Message

3 – Erase Message

4 – Return Call

5 – Forward Message

6 – Skip Message

Important:  Messages can only be deleted via the desk phone.  A copy of your voice mail is sent to your Outlook Inbox.  This is only a voice mail copy and deleting it will not delete the voice mail from your voice mailbox.  To prevent your voice mailbox from becoming full, delete your voice mails from your desk phone.

 Changing phone settings – Information on how to change the settings for Cisco 7841 desk phone such as changing your ringtone, adjusting the contrast, phone screen backlight, phone volume during a call, and adjusting the phone ringer volume etc… can be found here: Phone Settingszxxzequytwvxzdxq

You can adjust these settings on the phone by pressing the Settings icon on the phone (Gear icon) and choosing the number 3 “User Preferences.”


RingCentral for Outlook

You may have noticed in Outlook a new window called RingCentral has appeared.  RingCentral for Outlook lets you manage and track all business communications in one place. Improve your productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings.  With RingCentral and Outlook integrated, you can:

  • Make and receive calls directly from Outlook.

  • Listen to and delete voice mails

  • View incoming caller IDs while working within Outlook.

  • Send and receive text messages from the Outlook interface.

  • View your complete communications history—calls, texts, faxes, and voicemails—from Outlook.

  • Schedule a RingCentral meeting or audio conference from within your Outlook calendar.

Setup RingCentral for Outlook properly follow the next few steps:

  1. Login using the Single Sign-on method (details described above). 

  2. Click on the settings icon (gear logo)

  3. Click “Calling”

  4. Under “Make my calls with” select the dropdown and choose “My RingCentral Phone”; “My Location” should be the main number on your desk phone.  If not, please choose your desk phone number from the drop down, as seen.

  5. Click “Save”

 
Outlook 3
 

You are now setup to use RingCentral for Outlook. 

Additional information on RingCentral for Outlook can be found here


Hosted Meetings

Skype for Business is still the standard supported phone conferencing/screen sharing/meeting application for Johnson & Wales University.  However, JWU Denver users also have the option to use the meeting capabilities found with RingCentral Office.  All JWU Denver users can host phone conferences (audio-only) with up to 1000 participants. If a JWU Denver user would like to use the video conferencing or screen sharing capabilities, there is a limitation of only 4 participants (not including the meeting organizer/leader). Like Skype for Business, a RingCentral meeting can be setup within Outlook.  To learn more about RingCentral meeting functionality please go here or visit RingCentral University and click on the Meetings icon.


Training

Many questions can be answered in the “Getting Started” section of the RingCentral Portal support site located at https://support.ringcentral.com. Just click on the “Getting Started” icon and choose your topic.

 Another valuable training resource can be found at RingCentral University on the RingCentral website located here (https://success.ringcentral.com/lc/cms/University).  RingCentral University provides a wealth of knowledge on the RingCentral Office product ranging from basic functionality to the more advanced functionality of the RingCentral Office platform.  Most user setting answers can be found by clicking on the Office link, End Users, End User Basics, Your RingCentral Account Overview links.


Support

Do you have a question or need some assistance?  First try going to RingCentral Support Website located at https://support.ringcentral.com and type the subject of your question there. There are also many valuable resources under the Getting Started section. Just click on the “Getting Started” icon.

If you cannot find the answer to your question on the RingCentral website, please call the IT Service Desk at 866-598-4357 or send an email to it@jwu.edu.  Local Denver IT Support Staff will contact you to assist with your issue or escalate the issue to RingCentral. 

If assistance is needed regarding RingCentral during the transition phase of April 12-23 please call the Temporary Help Line @ 970-829-8028  - Please do not call the IT Service Desk for phone related issues during this time.