*Please be advised that Quest Password Reset Manager (PRM) is being retired end of Q1, 2019. If you haven’t already registered with its replacement, Microsoft Self Service Password Reset (SSPR) please visit the following link to get started: https://sspr.jwu.edu

Your JWU password gets you into JWU's email, WiFi, lab and library computers, and jwuLink. Learn how to set it up, and change your password, to access JWU email and systems.

1. Click on -  Password Reset Manager.

You can also RESET:

By Phone: If you are unable to reset your password via the password reset manager website, you may contact the IT Service Desk for assistance

Contact: 866-598-4357 / 401-598-4357

2. Enter your username.

3. Click your username from the list that displays.

4. Choose your option:

  • Set a New Password: Click "Forgot My JWU Password."

  • Change a Password: Click "Manage My JWU Password."

  • Change your Security Questions: Click "My JWU Questions & Answers Profile."

Then, follow the instructions onscreen.

5. Wait 20 minutes.

Once your password is reset, wait 20 minutes before using the new password.