About Your JWU Password

Change your password on your mobile phone, too - or your account may lock.

  • Expires every 90 days
  • Cannot be any of your previous 5 passwords
  • Must have a minimum of 8 characters
  • Must include uppercase letters and lowercase letters
  • Must include a number and symbol
  • Cannot include your username

Reset/Retrieve/Change Passwords


Online: Make a Q&A Profile

When you forget your password, do you want to reset it on your own? Create a Question & Answer profile now, in our Password Reset Manager. You'll then be able to reset it on your own, anytime.

By Phone

If you are unable to reset your password via the password reset manager website, you may contact the IT Service Desk for assistance

Contact: 866-598-4357 / 401-598-4357

Do Not Share Passwords

Remember to keep your passwords to yourself. And, no one should be asking you for it. JWU employees will never ask for your password - and you should not offer it. If someone IS asking, beware: It could be a scam.

Report Account Misuse

If you think someone is using your account, change your password immediately. Then, contact IT.