Your JWU password gets you into JWU's email, WiFi, lab and library computers, and jwuLink. Learn how to set it up, and change your password, to access JWU email and systems.

You can also RESET:

In Person: Bring your JWU ID to select computer labs.

By Phone: Students who are off campus, call Service Desk for a reset.

Contact: 866-598-4357 / 401-598-4357

2. Enter your username.

3. Click your username from the list that displays.

4. Choose your option:

  • Set a New Password: Click "Forgot My JWU Password."
  • Change a Password: Click "Manage My JWU Password."
  • Change your Security Questions: Click "My JWU Questions & Answers Profile."

Then, follow the instructions onscreen.

5. Wait 20 minutes.

Once your password is reset, wait 20 minutes before using the new password.

About Your JWU Password

Change your password on your mobile phone, too - or your account may lock.

  • Expires every 90 days
  • Cannot be any of your previous 5 passwords
  • Must have a minimum of 8 characters
  • Must include uppercase letters and lowercase letters
  • Must have at least 1 number or 1 symbol
  • Cannot include your username

Reset/Retrieve/Change Passwords


Online: Make a Q&A Profile

When you forget your password, do you want to reset it on your own? Create a Question & Answer profile now, in our Password Reset Manager. You'll then be able to reset it on your own, anytime.

In Person

With your JWU ID, visit a computer lab or Student Academic Services.

By Phone

Call Student Academic Services.

Providence: 401-598-1088
North Miami: 305-892-7038
Denver: 303-256-9700
Charlotte: 980-598-1300

Do Not Share Passwords

Remember to keep your passwords to yourself. And, no one should be asking you for it. JWU employees will never ask for your password - and you should not offer it. If someone IS asking, beware: It could be a scam.

Report Account Misuse

If you think someone is using your account, change your password immediately. Then, contact IT.