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*Please be advised that Quest Password Reset Manager (PRM) is being retired end of March, 2019. All Students, Staff & Faculty are required to register with its replacement, Microsoft Self Service Password Reset (SSPR). It is very important to register with SSPR as soon as possible to ensure continued University access.

If you need to reset your password and are not registered with SSPR then you may continue with the steps below to reset your password.

Once you’ve reset your password you may register with SSPR by visiting the SSPR registration page: (https://sspr.jwu.edu)

If you have already registered with Self Service Password Reset and need to reset your password, you may do so by clicking the following link: (https://password.jwu.edu)


1. Click on -  Password Reset Manager.

You can also RESET:

By Phone: If you are unable to reset your password via the password reset manager website, you may contact the IT Service Desk for assistance

Contact: 866-598-4357 / 401-598-4357


2. Enter your username.


3. Click your username from the list that displays.


4. Choose your option:

  • Set a New Password: Click "Forgot My JWU Password."

  • Change a Password: Click "Manage My JWU Password."

  • Change your Security Questions: Click "My JWU Questions & Answers Profile."

Then, follow the onscreen instructions.


5. Wait 20 minutes.

Once your password is reset, wait 20 minutes before using the new password.

About Your JWU Password

Change your password on your mobile phone, too - or your account may lock.

  • Expires every 90 days
  • Cannot be any of your previous 5 passwords
  • Must have a minimum of 8 characters
  • Must include uppercase letters and lowercase letters
  • Must include a number and symbol
  • Cannot include your username

Reset/Retrieve/Change Passwords

 

Online: Make a Q&A Profile

When you forget your password, do you want to reset it on your own? Create a Question & Answer profile now, in our Password Reset Manager. You'll then be able to reset it on your own, anytime.

By Phone

If you are unable to reset your password via the password reset manager website, you may contact the IT Service Desk for assistance

Contact: 866-598-4357 / 401-598-4357


Do Not Share Passwords

Remember to keep your passwords to yourself. And, no one should be asking you for it. JWU employees will never ask for your password - and you should not offer it. If someone IS asking, beware: It could be a scam.

Report Account Misuse

If you think someone is using your account, change your password immediately. Then, contact IT.

About Your JWU Password

Change your password on your mobile phone, too - or your account may lock.

  • Expires every 90 days
  • Cannot be any of your previous 5 passwords
  • Must have a minimum of 8 characters
  • Must include uppercase letters and lowercase letters
  • Must include a number and symbol
  • Cannot include your username

Reset/Retrieve/Change Passwords

 

Online: Make a Q&A Profile

When you forget your password, do you want to reset it on your own? Create a Question & Answer profile now, in our Password Reset Manager. You'll then be able to reset it on your own, anytime.

In Person

With your JWU ID, visit a computer lab or Student Academic Services.

By Phone

Call Student Academic Services.

Providence: 401-598-1088
North Miami: 305-892-7038
Denver: 303-256-9700
Charlotte: 980-598-1300

 


Do Not Share Passwords

Remember to keep your passwords to yourself. And, no one should be asking you for it. JWU employees will never ask for your password - and you should not offer it. If someone IS asking, beware: It could be a scam.

Report Account Misuse

If you think someone is using your account, change your password immediately. Then, contact IT.