RingCentral Office has come to the Johnson & Wales University Denver Campus. RingCentral Office is a cloud VoIP phone service that provides significant improvements in reliability and functionality for JWU Denver users.
First Time Users/RingCentral Activation
If you are a first time user of RingCentral you will receive a “Welcome” email asking you to activate your RingCentral account. Please click on the link in the Welcome email and follow the steps located here
Important Note: If you are asked to login to RingCentral, use the Single Sign-On option following the steps below:
If you are prompted with this page you do not need to enter any information. Simply just click Single Sign-On
Enter JWU email address in the following format JSmith@jwu.edu, check the box to “Remember Email”, and click Submit
Next you will be prompted to enter your JWU credentials. The login process will be similar to web mail
Your Phone - Cisco IP Phone 7841 Series Buttons and Features:
Placing a Call
Internal Calls/On-Campus Calls - Dial the 4 digit JWU ext you are trying to get in contact with
External Calls/Inter-Campus Calls - 10/11 digit dialing, just like any phone. Dial the area code + the 7 digit number
Please follow the steps outlined here for call forwarding
Voicemail should be retrieved from a JWU desk phone. To do this hit the voicemail key on your desk phone. When prompted, enter your voicemail PIN followed by the # sign
1 – Repeat Message
2 – Save Message
3 – Erase Message
4 – Return Call
5 – Forward Message
6 – Skip Message
Important: Messages can only be deleted via the desk phone. A copy of your voice mail is sent to your Outlook Inbox. This is only a voice mail copy and deleting it will not delete the voice mail from your voice mailbox. To prevent your voice mailbox from becoming full, delete your voice mails from your desk phone.
Changing phone settings – Information on how to change the settings for Cisco 7841 desk phone such as changing your ringtone, adjusting the contrast, phone screen backlight, phone volume during a call, and adjusting the phone ringer volume etc… can be found here: Phone Settings
You can adjust these settings on the phone by pressing the Settings icon on the phone (Gear icon) and choosing the number 3 “User Preferences.”
RingCentral for Outlook
You may have noticed in Outlook a new window called RingCentral has appeared. RingCentral for Outlook lets you manage and track all business communications in one place. Improve your productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings. With RingCentral and Outlook integrated, you can:
Make and receive calls directly from Outlook.
Listen to and delete voice mails
View incoming caller IDs while working within Outlook.
Send and receive text messages from the Outlook interface.
View your complete communications history—calls, texts, faxes, and voicemails—from Outlook.
Schedule a RingCentral meeting or audio conference from within your Outlook calendar.
Setup RingCentral for Outlook properly follow the next few steps:
Login using the Single Sign-on method (details described above).
Click on the settings icon (gear logo)
Under “Make my calls with” select the dropdown and choose “My RingCentral Phone”; “My Location” should be the main number on your desk phone. If not, please choose your desk phone number from the drop down, as seen.
Skype for Business is still the standard supported phone conferencing/screen sharing/meeting application for Johnson & Wales University. However, JWU Denver users also have the option to use the meeting capabilities found with RingCentral Office. All JWU Denver users can host phone conferences (audio-only) with up to 1000 participants. If a JWU Denver user would like to use the video conferencing or screen sharing capabilities, there is a limitation of only 4 participants (not including the meeting organizer/leader). Like Skype for Business, a RingCentral meeting can be setup within Outlook. To learn more about RingCentral meeting functionality please go here or visit RingCentral University and click on the Meetings icon.
Many questions can be answered in the “Getting Started” section of the RingCentral Portal support site located at https://support.ringcentral.com. Just click on the “Getting Started” icon and choose your topic.
Another valuable training resource can be found at RingCentral University on the RingCentral website located here (https://success.ringcentral.com/lc/cms/University). RingCentral University provides a wealth of knowledge on the RingCentral Office product ranging from basic functionality to the more advanced functionality of the RingCentral Office platform. Most user setting answers can be found by clicking on the Office link, End Users, End User Basics, Your RingCentral Account Overview links.
Do you have a question or need some assistance? First try going to RingCentral Support Website located at https://support.ringcentral.com and type the subject of your question there. There are also many valuable resources under the Getting Started section. Just click on the “Getting Started” icon.
If you cannot find the answer to your question on the RingCentral website, please call the IT Service Desk at 866-598-4357 or send an email to email@example.com. Local Denver IT Support Staff will contact you to assist with your issue or escalate the issue to RingCentral.
If assistance is needed regarding RingCentral during the transition phase of April 12-23 please call the Temporary Help Line @ 970-829-8028 - Please do not call the IT Service Desk for phone related issues during this time.