Welcome to JWU Self Service Password Reset (SSPR). From here you will be able to access information on how to register your JWU account with SSPR as well find instructions on how to reset your JWU account password using SSPR

  SSPR Registration

SSPR Registration

  SSPR Reset Instructions

SSPR Reset Instructions


Self Service Password Reset Registration

Self Service Password Reset allows you to reset your password from anywhere & any device.  Please follow the steps outlined below to get started.

1. Navigate to the SSPR Registration page:  https://sspr.jwu.edu/register

Sign in

2. If prompted, type in your “J” number (Students) or your username (Staff/Faculty) followed by @jwu.edu then click “Next

3. Enter your password then click “Sign in

Enter Password

4. Once signed in, you will brought to your account settings page where you can click “Add security info” which will allow you to choose one of the following options for SSPR registration:

Keep your Account Secure
Add Security Info

5. We recommend that you choose the Phone option as the primary choice for your security information.

  • Please do not use “Alternate phone” as the primary choice, this option should only be used as a backup option

Once at least one of these has been registered, you are now registered for SSPR.  You may now close the browser or tab.

Additional Information

To learn how to reset your password using SSPR, please visit our JWU SSPR Reset page: https://it.jwu.edu/sspr-reset

For more information on the options listed above please visit the SSPR FAQ’s page - https://it.jwu.edu/sspr-faqs

Self Service Password Reset Instructions

If you have issues logging into JWULink or Wildcat Mail, it could be because either:

  • Your password isn't working and needs to be reset, or

  • You know your password, but your account is locked out and you need to unlock it.

 To reset your password and get back into your account

1. Navigate to the SSPR Reset portal (https://password.jwu.edu/reset) or in the Enter password screen when logging into Wildcat Mail, select Forgot my password.

Enter Password

2. In the Get back into your account screen, type in your “J” number (Students) or your username (Staff/Faculty) followed by @jwu.edu, and prove you aren't a robot by entering the characters you see on the screen, and then select Next.

Get Back into Your account

3. Choose I forgot my password and click Next

I forgot my password

4. Choose one of the following methods and follow the instructions to verify your identity and reset your password.  The options available will differ depending on which authentication method(s) you previously registered with during SSPR Registration.

Verification Step

Additionally, your new password will need to meet the following criteria:

  • Must be a minimum of 8 characters

  • Must include uppercase letters and lowercase letters

  • Must include a number and symbol

  • Cannot include your username

  • The password cannot be any of your previous 5 passwords

After resetting your password, you will receive a confirmation email from “Microsoft on behalf of Johnson & Wales University”.

If you need additional information on how to reset your password please visit our SSPR Reset Information page here: https://it.jwu.edu/sspr-reset-information

If you still can't access your account, please reach out to the IT Service Desk @ 401-598-4357 or TOLL FREE @ 866-598-4357.