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SSPR Registration Phone SMS

SSPR Registration Phone SMS

SSPR Registration Phone Voice

SSPR Registration Phone Voice

SSPR Registration Authenticator

SSPR Registration Authenticator

SSPR Registration Email

SSPR Registration Email

SSPR Registration - Text Message

 

1. Select Add method from your Security info page.

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Phone.png

2. On the Add a method page, select Phone from the drop-down list, and then select Add.

 

3. On the Phone page, type the phone number for your mobile device, choose Text me a code, and then select Next.

txt me.png
 

4. Type the code sent to you through text message to your mobile device, and then select Next.

verify code.png
 

The page changes to show your success.

Your security information is now updated to a text message to verify your identity when using self-service password reset.

SSPR Registration - Phone Call

 

1. Select Add method from your Security info page.

add method.png
 

2. On the Add a method page, select Phone from the drop-down list, and then select Add.

Phone.png
 

3. On the Phone page, type the phone number for your mobile device, choose Call me, and then select Next.

call me.png
 

4. Answer the verification phone call, sent to the phone number you entered, and follow the instructions.

The page changes to show your success.

call answered.png

Your security information is now updated to a phone call to verify your identity when using self-service password reset.

SSPR Registration - Authenticator App

 

1. Select Add method from your Security info page.

select method.png
 

2. On the Add a method page, select Authenticator app from the drop-down list, and then select Add.

add method.png
 

3. On the Start by getting the app page, select Download now to download and install the Microsoft Authenticator app on your mobile device, and then select Next.

If you want to use an authenticator app other than the Microsoft Authenticator app, select the I want to use a different authenticator app link.

Some additional apps that can be used in place of Microsoft Authenticator:

  • Google Authenticator

  • Lastpass Authenticator

  • Authy

*Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.

get app.png
 

4. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.

  • If using a different authenticator app, these instructions will be slightly different.

setup acct.png
 

5. Return to the Set up your account page on your computer, and then select Next.

The Scan the QR code page appears.

6. Scan the provided code with the Microsoft Authenticator app, or other authenticator app.

  • If you can’t scan the QR code, select the Can't scan the QR code link and manually enter the code and URL into the Microsoft Authenticator or other authenticator app

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7. Select Next on the Scan the QR code page on your computer.

A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.

lets try out.png
 

8. Approve the notification in the Microsoft Authenticator app, and then select Next.

approve.png

Your security information is now updated to the Authenticator App to verify your identity when using self-service password reset.

SSPR Registration - Email

 

1. Select Add method from your Security info page.

select method.png
 

2.On the Add a method page, select Email from the drop-down list, and then select Add.

email.png
 

3. On the Email page, type your email address (for example, alain@gmail.com), and then select Next.

Important

This email address CANNOT be your student/faculty/staff email.

what email.png
 

4. Check for an email from Microsoft on behalf of Johnson & Wales University, type the included verification code into the box and select Next.

If you don't see an email from Microsoft on behalf of Johnson & Wales University, make sure you typed your email address correctly, and then check your Junk or Spam folders.

check for email.png

Your security information is now updated to an email to verify your identity when using self-service password reset.

SSPR Reset Information

Reset your password using an email address. Sends an email to the email address you previously set up in two-step verification or security info.

  1. Select Email my alternate email, and then select Email.

  2. Type the verification code from the email into the box, and then select Next.

  3. Type and confirm your new password, and then select Finish.

Reset your password using a text message. Sends a text message to the phone number you previously set up in security info.

  1. Select Text my mobile phone, type your phone number, and then select Text.

  2. Type the verification code from the text message into the box, and then select Next.

  3. Type and confirm your new password, and then select Finish

Reset your password using a notification from your authenticator app. Sends an approval notification to the authenticator app.

  1. Select Approve a notification on my authenticator app, and then select Send Notification.

  2. Approve the sign-in from your authenticator app.

  3. Type and confirm your new password, and then select Finish.

Reset your password using a code from your authenticator app. Accepts a random code provided by your authentication app.

  1. Select Enter a code from my authenticator app, and then select Send Notification.

  2. Open your authenticator app, type the verification code for your account into the box, and then select Next.

  3. Type and confirm your new password, and then select Finish.

  4. After you get the message saying that your password has been reset, you can sign in to your account using your new password.