Self Service Password Reset Registration
To avoid having your password expired every 24hrs we recommend you complete the SSPR registration
Self Service Password Reset allows you to reset your password from anywhere & any device. Please follow the steps outlined below to get started. You may also see the how to video by clicking the following link:
4. If you are not registered with SSPR, you will be asked to provide more information for your account. After clicking Next, you will be brought to your Security Info page where you can choose your preferred authentication option for SSPR. You can choose between the following options: Phone, Alternate Phone, Email, & Authenticator App for SSPR registration .
(You can find further information below on Authenticator App, Phone, Alternate Phone, & Email)
5. We highly recommend that you choose the Phone option. To select the Phone option, click I want to set up a different method, select Phone in the drop-down menu and click Confirm. (Please do not use your JWU desk phone number as an authentication option). Some JWU Staff/Faculty may see their JWU phone number populated once they sign into their SSPR profile. It will not be used as an authentication option.
6. The Setup your Phone wizard will appear at which point you will pick your Country or Region from the drop-down menu, type your phone number (including the area code if applicable) into the Phone Number field, select Text me a code option, and then select Next. You will then receive a text message with a confirmation code to enter on the verification page. Once complete, select Done on the Success page.
7. After completing step 6 you will be brought back to your Security Info page where you will see the phone number you selected as your Authentication method. You have now successfully configured your SSPR profile. You can find step by step instructions below on how to configure additional Authentication methods.
Note: We recommend that you choose the Phone option as the primary choice for your security information.
Note: Your phone number will not be shared or used for any purposes besides resetting your JWU password.
Please do not use “Alternate phone” as the primary choice, this option should only be used as a backup option
Once at least one of these has been registered, you are now registered for SSPR. You may now close the browser or tab.
Phone (SMS/Text & Voice) (Please do not use your JWU desk phone number)
Authenticator App (Mobile App on Smart Phone)
Authenticator App Instructions (https://it.jwu.edu/sspr-registration-authenticator)
Alternate Phone (Please do not use your JWU desk phone as an alternate phone option)
Backup option in case you lose access to your primary Phone
Personal Email, Email Verification Instructions (https://it.jwu.edu/sspr-registration-email)
To learn how to reset your password using SSPR, please visit our JWU SSPR Reset page: https://it.jwu.edu/sspr-reset
For more information on the options listed above please visit the SSPR FAQ’s page - https://it.jwu.edu/sspr-faqs