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Self Service Password Reset Instructions

If you have issues logging into JWULink or Wildcat Mail, it could be because either:

  • Your password isn't working and needs to be reset, or

  • You know your password, but your account is locked out and you need to unlock it.

 To reset your password and get back into your account


1. Navigate to the SSPR Reset portal (https://password.jwu.edu/reset) or click on the Forgot my password option from the Wildcat Mail login in page.

Enter Password

2. From the Get back into your account screen, type in your JWULink ID (Students) or your username (Staff/Faculty) followed by @jwu.edu, and prove you aren't a robot by entering the characters you see on the screen, and then select Next.

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I forgot my password

3. Choose I forgot my password and click Next


4. Choose from one of the verification options you selected when registering for SSPR and follow the instructions to verify your identity and reset your password. 

The options available will differ depending on which authentication method(s) you previously registered with during SSPR Registration.

Verification Step

Additionally, your new password will need to meet the following criteria:

  • Must be a minimum of 8 characters

  • Must include uppercase letters and lowercase letters

  • Must include a number and symbol

  • Cannot include your username

  • The password cannot be any of your previous 8 passwords

After resetting your password, you will receive a confirmation email from “Microsoft on behalf of Johnson & Wales University”.

Note: If you have your JWU email acct synced to any mobile devices please be sure to update your password on those devices.

Note: Staff/Faculty, You may need to lock & unlock your your JWU issued workstation (CTRL+ALT+DEL) so that your new password can synchronize with your workstation. Saff/Faculty who have a JWU issued laptop and are off campus will need to be connected to VPN (Pulse Secure) before locking & unlocking their workstation to synchronize your new password with your workstation.

If you need additional information on how to reset your password please visit our SSPR Reset Information page here: https://it.jwu.edu/sspr-reset-information

If you still can't access your account, please reach out to the IT Service Desk @ 401-598-4357 or TOLL FREE @ 866-598-4357.