SSPR Reset Information

Reset your password using an email address. Sends an email to the email address you previously set up in two-step verification or security info.

  1. Select Email my alternate email, and then select Email.

  2. Type the verification code from the email into the box, and then select Next.

  3. Type and confirm your new password, and then select Finish.

Reset your password using a text message. Sends a text message to the phone number you previously set up in security info.

  1. Select Text my mobile phone, type your phone number, and then select Text.

  2. Type the verification code from the text message into the box, and then select Next.

  3. Type and confirm your new password, and then select Finish

Reset your password using a notification from your authenticator app. Sends an approval notification to the authenticator app.

  1. Select Approve a notification on my authenticator app, and then select Send Notification.

  2. Approve the sign-in from your authenticator app.

  3. Type and confirm your new password, and then select Finish.

Reset your password using a code from your authenticator app. Accepts a random code provided by your authentication app.

  1. Select Enter a code from my authenticator app, and then select Send Notification.

  2. Open your authenticator app, type the verification code for your account into the box, and then select Next.

  3. Type and confirm your new password, and then select Finish.

  4. After you get the message saying that your password has been reset, you can sign in to your account using your new password.